We the people and staff of Canossa Day Surgery Centre are committed to:

Planned outcomes

• Providing the best available care to our patients,
• Providing the best available service to our doctors,
• Provide a competitive, affordable and safe health care service to our community,

We are committed to continuously complying with our Management System which is based on ISO9001, the international standard for Quality Management.

We are also committed to continuously improving, getting better and learning: learning from our errors but also learning from others: best practice keeps on changing, and we need to want to learn to follow and improve what we do.

We have processes for planning: these are transparent to our team members, and affect all team members.  It is important that you know what your role and contribution is.  The outcome of the planning process is a set of objectives which will be reviewed and updated at least yearly.

Finally it is important that all team members:

• Keep aware of the requirements of our management systems,
• Identify, report, record all problems, incidents, complaints, or areas of improvements,
• Comply with the intent and the content of our management system.

By doing so we will achieve our targets and the outcomes identified above.

Please contact me or my office if you have any questions or comments on this policy or its implementation.

Signed by:

Elizabeth Rankin

Chief Executive Officer with support from the Board